Returns and Exchanges

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It is prohibited for any use other than the strictly personal, reproduction, transfer, distribution or storage of content on this site without prior written authorization.

The GTEAM, reserves the right to alter without notice the terms of use or other regulations published in www.gteam.com.pt site, so please check regularly the terms of use or other regulations as the continued use of this site implies acceptance without reservation of the changes made to the same subject and the latest version.

The content provided from possible links www.gteam.com.pt site are exclusive property and responsibility of their respective owners, so now GTEAM declines any responsibility for the content of the same.

The GTEAM makes every effort to ensure that the information presented on your site is free of typographical errors and whenever this happens, we will proceed as soon as possible for their correction.

In the case of information provided does not match the characteristics of the product, the Customer will be informed and have the right to cancel your order.

The photos may not match the settings described.

The color reproduction of articles is the closest to reality.

Prices and specifications are subject to change without notice.

Despite our efforts, some products in our catalog may be incorrectly priced, so we check the prices when we proceed to the processing of orders.

The prices advertised on our site may not be the same as practiced in our physical store.

If the price of the product is not indicated, reported by e-mail and await the decision of the customer to accept or cancel your order.

Only after verification of the articles is possible to know whether or not the order can be satisfied.

Our supply capacity is limited to the availability and quality of existing stock.

In case of stock efectuaremos ordering direct from the supplier, the customer is informed of the implications of the delivery period.

If your shopping cart to include items with different availability dates of delivery, will be informed and can choose to receive the items in a single delivery or multiple deliveries.

The sale of items not found in our stock depends on the availability of our suppliers, so the customer will be informed of expected delivery.

The GTEAM is guided by the full implementation of Decree-Law no. 143/2001 of 26 April, which stipulates that "in distance contracts the consumer has a period of 14 days to rescind the contract without penalty and without giving any reason. "

CANCELLATION: You can always cancel your order provided it has not yet been issued. If you have already paid, you will be immediately refunded the full amount of the order.

To cancel your order please contact our services through our contacts

WARRANTY: All products are subject to a guarantee of proper operation ensured by the respective brands we represent, which ensure the best levels of quality to our customers.

In case of defective product, shall immediately inform the Customer Service department GTEAM, the task of managing this process

PAYMENT: Your orders can be paid by bank transfer, recover, ATM, Visa, Mastercard and American Express.

Your order will be issued after we have bank confirmation that the transfer was successful.

All prices quoted are in Euros and include VAT at the legal rate.

EXCHANGES AND RETURNS: Upon receipt of the order, the client counts on a period of 14 days to exchange the item purchased, which must satisfy the following conditions:

• The customer must contact our Customer Support department indicating the cause, the number of the invoice and the product number to return or exchange.
• The products to return or exchange shall be accompanied by the original packaging with their labels intact and no signs of use. Should be properly protected to not be damaged during the transport operation.
• Transport costs and / or return, are the sole responsibility of the customer, except in situations of explicit error sending some product.
• Any package received in GTEAM, without identification of the sender or sent to collection will be returned.
• We recommend that you register in CTT return your order, because we are not responsible for loss of goods.
• Please let us know who carried out the sending of your return and wait 2-3 days for it to reach us.
• The GTEAM not accept the return or exchange products without the correct procedure, has been duly followed.

The return address is:

GONÇALOTEAM
Fifth Street from Rose No 19
Casal do Marco Industrial Zone
2840-131 Palo Pires
PORTUGAL